Request Tracker

Request Tracker 3.1

Request Tracker 3.1 Image
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Category: Business / Helpdesk & Remote PC
Publisher / Version: CyberNiche Software / 3.1
Added / Released: 17 Aug 2004 / 17 Feb 2005
License / Cost: Shareware / 149.00$
File Size / Downloads: 4.7 MB / 72
Operating Systems: Windows 95, 98, Me, NT, 2000, XP, 2003, Vista Starter, Vista Home Basic, Vista Home Premium, Vista Business, Vista Enterprise, Vista Ultimate, Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.

Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided.

Requirements: Windows 95 or higher, 10 Mb disk space

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Support Languages: English
Install Support: Install and Uninstall

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Keywords:
Bank Customer Service, Call Center, Call Center Customer Service, Crm, Customer Relations Management, Customer Resource Management, Customer Service, Customer Service Applications, Customer Service Evaluation, Customer Service Manager, Customer Service Quotes, Customer Service Recovery, Customer Service Satisfaction, Customer Service Test, Help Desk, Helpdesk, Kms, Poor Customer Service, Resource Management, Workorder Database

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