VersaSRS HelpDesk

VersaSRS HelpDesk 3.3.0

VersaSRS HelpDesk 3.3.0 Image
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Category: Business / Helpdesk & Remote PC
Publisher / Version: VersaDev / 3.3.0
Added / Released: 31 Jul 2006 / 15 Jun 2007
License / Cost: Freeware / 0.00$
File Size / Downloads: 7.0 MB / 110
Operating Systems: Windows XP, 2000, 2003
versaSRS Help Desk provides a flexible and scalable solution for managing help desk and service request processes and providing cost effective solutions to end users and customers. Although a browser-based application, versaSRS Help Desk does not look like a traditional Webpage, instead it has been designed to work as a desktop application, providing the benefits of an intuitive interface with the latest advancements in browser technology. versaSRS Help Desk Key Features: Thin Client Technology (100% Web Browser-based); Fully email enabled; Searchable Knowledge Database; Full Management Assign Capabilities; File Attachments; Report Writing; Fast Issue Logging; Easy Re-Assignment to an Individual or Skill Group; New Issue and Due Date Alerts; Escalations; Parent / Child Relationships; Work Requests (Actions); Action Escalations; Billing Module; Asset Management; Contacts Manager; Automated email and Watcher Notifications; Customizable Prioritisation of Issues; Comprehensive Audit Trail and History; Comprehensive Templating capabilities; Scheduler; Event Manager; Customizable System Labeling; Customizable Look-up-lists; Customizable Forms Creation; and much much more...

Requirements: MS Win 2000/XP/2003 Server, IIS, .Net 1.1, MS SQL Server 2000 or Free MSDE

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Support Languages: English
Install Support: Install and Uninstall

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Keywords:
Browser Based, Call Center Customer Service, Call Centre, Contact Centre, Help Desk, Incident, Incident Management Systems, Issue, Knowledge Based Management, Self Service Help Desk, Service, Service Management Systems, Service Request, Service Request Software, Terminal Service Client Sof..., Text Based Web Browser, Thin Client, Unicenter Service Desk, Web Based, Web Based Asset Management

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