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Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc. Expansion modules run as set-and-forget services and are available for customer self-help via the Web, auto issue escalation, advanced data searches, Active Directory integration, Active Directory single sign-on, automatic email receive to convert emails into issues.
Requirements: Pentium Processor1 ghz+, 512MB RAM, 100mb
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Support Languages:
English
Install Support: Install and Uninstall
Keywords: Bug, Crm Help Desk, Desk, Help, Help Desk Faq, Help Desk Sla, Help Desk Software, Help Desk Standards, Help Desk Strategy, Help Desk Tools, Help Desk Tracking, Hp Help Desk, Software, Ticket, Tracking, Trouble, What Is A Help Desk, What Is Help Desk |