Mouse Tracks 2007

Mouse Tracks 2007 6.08

Mouse Tracks 2007 6.08 Image
Screenshot
Category: Business / Helpdesk & Remote PC
Publisher / Version: Gritware, LLC / 6.08
Added / Released: 20 Nov 2008 / 15 Feb 2008
License / Cost: Shareware / 345.00$, 345.00 USD
File Size / Downloads: 18.0 MB / 56
Operating Systems: Windows XP, Vista Ultimate, Vista Starter, Vista Home Premium, Vista Home Basic, Vista Enterprise, Vista Business, 2003, 2000, Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64
Mouse Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians. Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc. You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with Mouse Tracks Inventory, you will know the user and equipment you're dealing with before you approach the problem. By using the help desk, you will also build a proprietary knowledge base tailored to your unique environment. You can also link help desk tickets to computers, peripherals and software products. This allows you to maintain a problem history for your Mouse Tracks Inventory. Depending on the user license you purchase for Mouse Tracks, you may have multiple technicians using this feature.
Mouse Tracks includes a very powerful knowledge base that compliments the help desk. Knowledge base articles can be created from scratch, or built based upon exiting help desk requests. Through day-to-day use of the help desk, you can easily create a custom knowledge base that is tailored to your unique environment.
Mouse Tracks provides a complete solution for your IT inventory needs. Mouse Tracks will facilitate the tracking of Computers, Peripherals, Software Assets and Documentation.
Mouse Tracks also includes a way to track your equipment purchasing. From writing the purchase orders to receiving the items into inventory, you can effectively track your hardware and software purchases.
Mouse Tracks ships over 40 built-in reports and graphs. There are reports on computers, peripherals, equipment, help desk, documentation, software and purchasing. In addition reports and graphs can be created by end-users and saved directly in the program.

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Support Languages: English
Install Support: Install and Uninstall

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Keywords:
Create Knowledge Base, Crm, Data Base Management, Data Base Management Systems, Hardware Software Inventory, Help Desk, Knowledge Base, Linux Inventory Software, Microsoft Software Inventory, Microsoft Software Inventory Analyzer, Pc Inventory, Php Knowledge Base, Small Business Inventory Software, Software, Warehouse Inventory

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