Top Software - Call Center Case Study

Terrasoft Call Center Thumbnail
Terrasoft Call Center 2.8
Terrasoft Call Center provides tools for registration and analyzing of incoming and outgoing calls, redirecting incoming calls to selected Terrasoft CRM users, process calls from different contacts...
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Advanced Call Center Thumbnail
Advanced Call Center 6.0
An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice...
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LavaMind Study Center for SAT, PSAT, ACT Thumbnail
LavaMind Study Center for SAT, PSAT, ACT 1.0
LavaMind Study Center helps you prep for the SAT I, SAT II, PSAT or ACT exams. Whether you are already taking a prep course for the SAT I, SAT II, PSAT or ACT exams or studying on your own, we have...
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Dialgo Personal Call Center 2.5
Answering Machine for scripting your own professional call center business scripts using a voice modem. Features Caller-ID, Wave Playback, Wave Recording, Digit Monitoring, POP3 Email...
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mceContacts Thumbnail
mceContacts 1.2.1
This plugin brings all your contacts to your television! The plugin integrates seemlessly into the Microsoft Windows Media Center Interface. The Media-Center part of the plugin can be navigated...
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Axon Virtual PBx System Thumbnail
Axon Virtual PBx System 1.20
Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business can implement this scalable PBX solution with only an existing PC which connects to phone...
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Audio Army Study Guide Thumbnail
Audio Army Study Guide 2.0
Audio Army Promotion Board Study Guide. Let the computer quiz you, by reading the questions and answers aloud. It never tires and is always ready to study when you are. Version 2.0 with many...
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iReferent Light Thumbnail
iReferent Light 3.02
Easy-to-use Contact Manager for small business and home users to organize your personal call center to work in "hot" mode (while speaking) and keep track of your unlimited number of contacts with...
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Request Tracker Thumbnail
Request Tracker 3.1
For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to...
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Free A+ Certification Exam Study Guide Thumbnail
Free A+ Certification Exam Study Guide 2.2.1
ProProfs FREE A+ Certification Exam Study Guide. This A+ study guide covers A+ hardware (core) exam objectives. Our A+ notes serve as a+ certification exam study guide a+ certification exam study...
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Virtual FlashCards 2
Create and organize sound, picture or text FlashCards. Then use "smart" study options to optimize study time and enhance memorization. Also includes ability to print, import, share and FlashCards...
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TapiRex Thumbnail
TapiRex 1.5
TapiRex shows a contact for an incoming phone-call with image, name and company. Microsoft Outlook is supported as source for the addresses as well as any other ODBC-database (like Access, mySQL,...
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Phone Recorder Plus Thumbnail
Phone Recorder Plus 1.1
Phone recorder, Voice Mail center, professional log, forward calls to e-mail, a personal web-site, a personalized answering mode and a different alert sign for each caller, Hidden Service, flags...
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StromaSoft CRM Customer Service Helpdesk - Outlook Edition Thumbnail
StromaSoft CRM Customer Service Helpdesk - Outlook Edition 3.3.0
StromaSoft CRM customer service helpdesk + Sales Force Automation + Email Newsletters. A customer service ticket is created for every work task from reviewing a document to taking a telephone message.
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220-301 Exams & Tests Thumbnail
220-301 Exams & Tests 2.0
220-301 Exam Materials, Study material, technical training, training manuals, test papers, CertMagic exam Questions, 220-301 Study Guide, Braindumps / Dumps, training Questions , study Questions ,...
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Dictation Buddy Thumbnail
Dictation Buddy 2.1
Dictation Buddy -advanced audio recording, transcribing, annotating, and publishing program. Record phone conversations and monitor call-center agents. Save time and money managing your recordings....
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Picture Caller ID Thumbnail
Picture Caller ID 2.0.1
Picture Caller ID identifies callers before you answer the phone. Call Blocking enables effective telemarketer call block by cutting off black-listed numbers, such as the numbers that are blocked,...
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Red Call Recorder Thumbnail
Red Call Recorder 1.1
Would you like to record phone calls ? Red Call Recorder 1.1 is the perfect way ! this a must have tool: record, edit and save many hours of phone calls to a common compressed wave file (up tp...
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CleverCell Phone Manager Thumbnail
CleverCell Phone Manager 1.2
CleverCell Phone Manager is an easy-to-use program designed for an automatic logging and synchronization of your GSM phone data with PC. It also has handy multimedia center for pictures and...
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WhoCalls Thumbnail
WhoCalls 1.7.1
WhoCalls will use your modem to detect the CallerID of a calling party. It will not answer the call, just display the caller information (if transmitted). If the caller is already in the database,...
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