Queuing Model Excel

Queuing Model Excel 2.0

Queuing Model Excel 2.0 Image
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Category: Business / Project Management
Publisher / Version: Bizpep / 2.0
Added / Released: 14 Aug 2004 / 16 Jul 2001
License / Cost: Shareware / 27.00$
File Size / Downloads: 150.9 KB / 90
Operating Systems: Windows 95, 98, Me, NT, 2000, XP, 2003, Vista Starter, Vista Home Basic, Vista Home Premium, Vista Business, Vista Enterprise, Vista Ultimate, Windows Vista Home Basic x64,Windows Vista Home Premium x64,Windows Vista Business x64,Windows Vista Enterprise x64,Windows Vista Ultimate x64
The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers.

Requirements: Microsoft Excel

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Support Languages: English
Install Support: Install and Uninstall

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Keywords:
Customer, Customer Service Index, Customer Service Manager, Customer Service Plans, Customer Service Test, Flow, Line, Live Customer Service, Model, Non Profit Business, Non Profit Business Plans, Points, Poor Customer Service, Queue, Queuing, Sample Non Profit Business ..., Service, Staff, Starting Non Profit Business, Utilization

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