VI Service Desk 4.0 Broken Link Report
Features at a Glance
•Fully Web and Notes Client enabled
•End User Self Help Interface
•Custom Personal Settings Analyst and Manager Home Page
•Discussion Board for informal exchange of ideas and solutions
•Pre-Approved Knowledge Base for both End Users and Analyst/Managers
•Bi-directional Correspondence Communication between User and Analyst
•Fully documented Audit Trails on all forms
•Auto Assignment Rules based on...
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